Marelise H.
I chose the free cancellation option after reading the reviews. Booking refunded the first payment, but the residence still hasn’t returned the second one, which was also covered by free cancellation. The booking link showed that my payment hadn’t gone through and told me to contact the hotel for payment details. I paid again directly to their bank account, then both payments appeared the next day. I’ve now spent five months trying to get the second payment back. Please read the reviews before booking. This double payment issue seems to happen regularly.

