Le Rêve d'une Nuit suite Venise

The only small issue was that the suite felt a little chilly when we arrived, and the bathroom radiator wasn’t working. Two bathrobes would also be nice after using the jacuzzi. The owner was fantastic about answering our questions and even personalized our arrival. We stayed in the Venice suite, which is beautiful and spacious, with a lovely old-world feel. It was peaceful, the cleanliness was impeccable, and towels and linens were included. The fireplace was nice, but bring your own wood. You fill the jacuzzi yourself when you arrive, which is good for hygiene, just switch it on right away so you have time to enjoy it. We ate at the "Le Schlossberg" restaurant and really enjoyed the food. We’d happily recommend this place.

We left before 8 a.m., completely disgusted. We’d nearly left after only two hours, but my partner had already paid €200 and really wanted to surprise me. It turned into one of our worst nights ever. Avoid this place in Bitche at all costs. I’d give it zero stars if that were possible. The room was freezing, maybe 15 or 16 degrees Celsius at most, even with both radiators on, and we were cold all night. The windows aren’t tinted, and the curtains let people see right through, so we didn’t feel any privacy. This so-called dream night is right on the street, with cars and passersby making noise. The ventilation was unbearable, especially overnight and early in the morning. The jacuzzi leaked from the jets and flooded the area around it unless we kept adding water. There were cobwebs and spiders in the toilet, by the bed, and in the kitchenette. The toilet door was broken, the coffee machine didn’t work, and the cushions smelled damp and musty. The instructions for the jacuzzi were in a torn binder, with pages so wet and dried out they were hard to decipher. I’d choose a small, pleasant hotel with a private spa instead, somewhere clean and warm, without damp bedding and pillows despite three dehumidifiers, with working facilities and no feeling of being ripped off.

The place smelled damp, and the jacuzzi was poorly maintained and barely worked. The radiator was cold and broken. There were no bathrobes or dish towels, even though we had to wash the dishes. No toaster either, just three measly coffee pods and no tea or herbal tea. Everything needs redoing. Avoid this place.

My wife booked the Venice One Night Dream suite before reading the Google reviews, relying only on Booking.com. Four days before we arrived, we saw the Google reviews warning people away and worried about spoiling our 5th wedding anniversary. The cancellation refund period had passed, so we contacted David, the host. He reassured us, and we decided to go. We were pleasantly surprised. The negative reviews seem very unfair based on our stay. Everything was as described. Sure, the website photos are more polished and filtered, as they are for hotels generally, but the place was clean. The jacuzzi and sauna both worked fully and were very clean. The bedding was magnificent, and there was a TV, massage table, and balcony. We enjoyed it all. David told me that unhappy guests had made a mess and had their cleaning deposit deducted. I can’t speak to everyone’s experience, but we had a lovely stay. Bring some firewood and a few candles that are easy to dispose of. That’s no big deal for the price. Read the terms and conditions carefully and follow them, and you can have a dream night like we did. I highly recommend it.