Airjay C.
We came with high expectations because of the rating, but the reception was especially disappointing. We'd asked for a cool, quiet room when booking, but were put in a sunny room next to construction, completely against our wishes. The air conditioning couldn't be set below 21 degrees, and reception said they couldn't override it. They said they'd been able to do so before, but not anymore. We explained that this was a problem for us and that it was our wedding anniversary, which we'd mentioned when booking. They said they couldn't and wouldn't do anything. Even though the room preferences were just that, a small gesture for the anniversary after such a rough start would have meant something, even just a card. We asked for the manager, who wasn't available, and no one followed up later. It's a shame, because small things matter. I travel a lot for work, and this was one of the worst experiences I've had.
