Logis Les Airelles

The food was excellent again, at a reasonable price, and the friendly staff served it professionally in a warm atmosphere. About two years ago the food was just as good, but the service and atmosphere felt cold with the same staff. This is an amazing turnaround, and I applaud it. Highly recommended.

We'd confirmed our reservation well in advance, but when we called to ask what time we'd be welcome, we found out it hadn't been handled correctly. Since we'd travelled a long way, we wanted a call to explain what had gone wrong. Instead, the response was rude and aggressive right away. The front desk employee even pushed my husband. I've visited plenty of hotels and restaurants, as my reviews show, but neither I nor my family have ever been treated this rudely. The owner should train the staff in hospitality, perhaps with a course. This could have been sorted out by acknowledging the mistake and suggesting another day for dinner.

This was our fifth visit, and we'd always had a fantastic time before. The starter was a real work of art, and our own food was very nice, though the portions were tiny. My friend asked for a vegetarian meal and didn't like it. When she complained, nobody said anything, they just took it away and still charged her. We were left at our table for 10 minutes without a menu, and the welcome and service felt unenthusiastic. It spoiled the meal a bit, though perhaps they were having an off day. We hope it goes better next time.

We'd arranged a dinner reservation for December 31 with my wife and child by email in mid November. They sent the menu and asked if we wanted to confirm, and we replied to confirm. But when I asked what time we should arrive the day before, they said there was no confirmation or availability, and offered no apology. We'd travelled to France with our family for the end of year days. At the hotel, I showed Anthony the emails. He got upset immediately and told us to leave. When we asked for a manager, he said there was no one to speak to. As we were leaving, Anthony grabbed my husband. We wanted to capture the abuse at that point. If they'd said it was an honest mistake, or apologized and offered lunch on January 1, either would have been fine. Instead, they blamed us straight away, acted aggressively, and physically assaulted my husband. We've never had this kind of problem and love France. We were looking forward to good food and an enjoyable visit, and trust the rest of the staff are great, but the front desk needs training in handling complaints and customer satisfaction. They should start by telling this employee to find a job at the North Pole.