Domaine de Pradaous

We had a bad experience with someone who seemed unable to manage the situation and took his frustration out on us. We only saw Yves's messages after work, since we couldn't check them during the day after making the reservation. I wondered why he couldn't simply have told us politely that they don't accept one-night stays. As far as I know, Booking lets guests select that option. If they're telling us to find a hotel, what is their role on Booking? For anyone wanting polite communication and respectful treatment, I can't recommend this place. I also saw other customers report repeated rudeness, and what looked like problems managing anger. Here's what Yves sent us, so the messages can speak for themselves. This kind of behavior shouldn't be acceptable. "I've already sent you several messages via Booking about your reservation last night. The conditions of your booking are completely unacceptable, and Booking should never have allowed it since it clearly falls outside our terms of sale. We told you to cancel, yet we've received no response from you and no cancellation. It's about time you take action, or at the very least acknowledge our messages." "As we've already explained in our messages on Booking: Arriving at midnight is absolutely not acceptable, especially when you're also asking for a late check-out the next day. Check-in is strictly between 3 p.m. and 7 p.m. At best, we might tolerate up to 9 p.m., but never midnight. We are neither a hotel nor an Airbnb. Cancel your booking, because if you only need a one-night stop, you should be looking for a hotel instead."