Hôtel Porte De France

The condition of the room was uncomfortable in several ways. The bed advertised as a double was much smaller than a standard king and felt almost child-sized. The mattress and duvet held too much heat, so we woke up sweating more than once. Internet was poor and unreliable, especially in the evenings, and the TV had only basic channels with weak or no signal on most of them. We were given a different room from the one we booked. During our six days there, it was never cleaned. When we asked, the host said cleaning would cost another 50 euros, a charge we had not been told about beforehand. There was no hand soap, toilet paper, or basic bathroom and kitchen supplies either. Finding the room was a struggle. There didn’t seem to be any staff on site, and we spent nearly an hour wandering around trying to work out how to get in. The room was in another building that wasn’t properly marked, and we only located it with help from a fellow guest. At the entrance, there was also a very deep trench with no warning or barrier, where someone could easily fall and break a leg. The hot water heater leaked onto the microwave, creating a serious electrical hazard. This stay was very disappointing and fell short of basic hospitality and safety standards. I wouldn’t recommend the property without major improvements.