Best Western Plus Le Picardy Hotel & Spa

The place feels run-down and definitely isn't a four-star hotel. The room lights didn't work when we arrived. It looks like construction has been going on forever, and there's dust everywhere.

I stayed for two nights in a big room, but the exhaust fans weren't working. The bathroom smelled like someone had cooked fish in it. Maybe air was coming in from the kitchen, but I don't know. I mentioned at breakfast that the shower head holder was broken, and management hadn't managed to fix it while I was out that day. The breakfast room floor was sticky.

The room was a good size and had good equipment. The toilet flush in my room had a problem, but otherwise everything was good, and the staff were kind.

From what I can see, I can't say anything bad about your hotel without you reporting it to Google. So I'll try to explain the same things in different words. Booking.com listed reception as open 24/7, but it was closed at 11 pm. The WiFi had no security protocols. A password isn't a security protocol. Read about phishing and you'll see what I mean. I had trouble connecting because the network wasn't secure, not because I was trying to visit unauthorized websites, as you accused me of doing. I admit I had to pay a smoking penalty, and I have no issue with that. The problem is that I was charged for the room twice. I first contacted you through Booking.com, and you said the charge was for smoking. But I paid that penalty separately at checkout. Later you changed your explanation and said it was a prepayment. A prepayment is made before check-in, not after check-out as well. I paid 90,70€ for the hotel, 21€ for breakfast, and 48,20€ as the penalty. The breakfast wasn't worth the money. You counted Danone yogurt as one choice and Actimel as a second, so there weren't many options. Other hotels that said their selection was limited still had much more. I didn't see the 11 choices and three types you claimed. I could choose boiled eggs, four kinds of rolls, Danone, and Actimel. That was all, so I wasn't satisfied. I was also unhappy with the cleanliness. Your goal is supposedly to keep the place clean, but the bathroom wasn't clean when I stayed. I showed you a photo, and you still said it wasn't true. Whenever something was wrong, you told me I was lying. I don't know if it was a one-time mistake or if it's always like that, but the bathroom was dirty during my visit. After I contacted Booking.com, you declined my reservation on the portal. They then asked if I had actually stayed there. You did this two days after checkout. I can cover my details on the transaction confirmation and post it here. The transactions show 90,70€ for the hotel, 21€ for breakfast, 48,20€ for the penalty, and another 90,70€ for the hotel. You took the room payment twice, and I'm waiting for the extra 90,70€ back. It feels like you're trying to hide your mistakes. You asked me to turn off my device's security protections to use the unsecured WiFi. Were you trying to steal all the data from my phone, or what? Setting up a secure WiFi network isn't difficult. Your common areas are lovely, and the room is big enough for a four-star hotel, but that's all I can praise. I stayed in better rooms at lower prices in other European countries, including *** hotels and even ***** hotels. You can read my other reviews. I'm always honest when something is bad. As a **** hotel, yours is the worst I've stayed in. My opinion reflects that, and I'm sending a photo to show the bathroom wasn't clean as it should have been. A respectful hotel would discuss the problem and try to resolve it. Instead, you attacked me on Booking.com. You have no respect for people. That's my opinion.