ibis Belfast Queens Quarter

The staff were lovely throughout, warm, helpful and pleasantly chatty. I’ve no complaints about them. The trouble was with the room equipment and towels. The AC wouldn’t respond properly to the wall remote. It kept blowing cold air or switching to standby, then after about 15 min it started blowing hot air by itself. I’d already called reception, and they said they’d made the necessary adjustment in the system. It was okay for a while, but when I went to sleep the lights wouldn’t turn off. I tried every switch, but the bedside lights stayed on. Eventually I pulled the power card out of its slot, which turned the lights off but also shut down the AC. I’d been cold all night and wanted to leave it running while I slept, but had to choose between the lights and the AC. The towels smelled strongly of damp clothes and maybe bleach, hard to describe. I could smell it on myself after drying off. Reception kindly gave me fresh ones, but they still smelled, just less.

My partner and I had a great stay. The food was stellar, the rooms were comfortable and great, and all the staff were incredibly friendly and helpful. The location was nice and convenient too. We’d definitely stay again.

We were visiting our son at Queens University and stayed for a few days. The hotel was close to the university and within walking distance of the city centre, which made the location ideal. Our room was clean, with plenty of storage and a comfy bed. The bathroom had an excellent shower, and breakfast had both cooked and continental choices, plus an excellent coffee machine. We’d definitely stay again.

The meals were a real highlight, both breakfast and dinner were delicious, easily 10/10, and Badul looked after us so well while we ate. Erika was lovely and made us feel welcome from the start. We had a great stay at the Ibis Hotel, with a neat, clean, comfortable room and really good service. We thoroughly enjoyed it and would recommend it.