The Ginney

After the owners’ reply, I’m no less disappointed. Calling my comments impertinent makes it sound as though honest feedback is being treated as disrespect. I’ve owned a hotel and helped run others, and I believe these views are informed. Previous guests raised similar things too, but they seem to have been wasted here. The room felt damp and cold, and even the biscuits seemed damp. I had to text each time I wanted the heating on, and it ran for only about ten minutes before being switched off. Since the radiators have thermostats, guests should be able to set the temperature themselves. The heating was turned on in response to my texts, not simply because it had got colder. The owner also commented on my clothes when I arrived. I was wearing shorts after a long drive, and I don’t see how that should affect the room temperature. Are guests meant to bring thermals and coats? The first problem came after our long journey, when we were told to leave our bags and go into the house to choose breakfast for the next day, while the owner talked at length. All we wanted then was to use the toilet. A previous guest had mentioned the same thing, and the guest in the room above us, who was pregnant, also needed the facilities but had to get through this unrequested introduction first. Hotels have toilets at reception, don’t make you choose breakfast straight away, and generally don’t keep you chatting. This is a guest house, not a hotel. The place does have a convenient location, it was clean, and the breakfast menu was good, though we had to choose the day before. Breakfast was restricted to 8-9, which doesn’t suit business guests needing an early start or holidaymakers hoping for a relaxed morning. The whole routine felt very regimented, like a military operation. The husband was very pleasant, but the wife needs to hear what guests are saying and consider changing a system just because it has been in place for 18 years. Noise from the room above was appalling. I don’t blame those guests, the soundproofing and construction are poor, and previous reviews had noted it. The owner could try spending a night in that room with guests upstairs to hear how much sound carries. I expect you’ll want the last word, so please keep replying if you like. I can also share these comments on other review sites.