Premier Inn Glasgow City - George Square

This was the worst Premier Inn I’ve stayed in, and I’ve just spent two nights here. Our self check-in worked, but the key card for room 229 didn’t, so we had to go back to reception. The response was, “Oh, sometimes that happens.” When we opened the door, there was an overpowering damp, mouldy smell. The bed hadn’t been made to the usual standard, the duvet cover was crooked and the linen felt damp. The window sill was covered in water and condensation, with black mould on the windows. We went straight back down to complain and ask for another room. The receptionist said it was an ongoing issue known to head office, but they were still letting the rooms out. She wasn’t sure if another room would be better and gave us another set of key cards. The second room was better, but the heating was dreadful and very out of date, and the windows wouldn’t open. There was a switch for the shower room fan, but good luck finding it. The mirror took ages to clear after a shower, and condensation dripped around the room and took a long time to go away. There wasn’t enough toilet paper for two people for two days, and the cleaning staff weren’t in during our short stay to top it up. Breakfast was chaotic, with food not replenished quickly enough to enjoy the full breakfast. It seemed they were very short staffed. The £15 early check-in fee is a joke and a con. If a room is ready and free, people should be allowed to check in early. I’ll be complaining to head office, and I’ll never stay here again. This has put me off booking with Premeir Inn in future. If I’d had the choice, I wouldn’t even have given one star.

I stayed in two different rooms, and both had a strong mould smell. You could see mould on the curtains. The good location and nice breakfast are why I’m giving it two stars.

We usually book Premier Inn Sauchiehall st, but tried this one for a change and weren’t disappointed. I wasn’t keen on the self check-in and would rather be welcomed at a desk by a person. The rooms were clean, if a little worn, and had a nice walk-in shower. Staff were very helpful and pleasant. I have food allergies, and they reassured me about those; the food was tasty and cooked very well. I think we’ll stay here again on our next trip to Glasgow.

The restaurant staff were very nice and helpful. We didn’t ask to change rooms because we were out most of the time, but our room had serious condensation on the large windows, which were dripping after only a few hours in near-freezing weather. There was mould in large patches on the ceiling above the window and around the frame, and no ventilation in the room. The heater was set to 17C and couldn’t be adjusted, so I had to ask reception to raise the temperature. The bathroom wasn’t properly clean: it looked like it had been dusted rather than cleaned with chemicals. Bring slippers, because the carpet turned my socks black. We’ve stayed at this hotel many times over the last 20 years, so we can compare. Cleaning standards at Premier Inn in general have been a major problem since the Brexit.