Marco B.
The building is beautiful, but our stay was a complete disaster and nowhere near what I'd expect from a modern 4-star hotel. There was no real reception or staff presence. When we arrived, the property was locked, our keys were inside, and nobody answered the hotel or Booking.com numbers despite repeated calls. We would've been left outside at night after paying in full if another guest hadn't woken up and let us in. You're essentially on your own. Our room also had no proper shower, just a bathtub with no hose, head, or attachment. The hotel left a plastic jug by the bath for pouring water over yourself. Some rooms apparently have the same issue, so be careful about the bathroom and comfort level. That's something my great-grandfather described from decades ago, not what I'd expect at premium prices from a place marketed as 4-star in 2026. The hotel clearly still benefits from the good reputation and reviews built under the previous owners, but what we experienced was completely unacceptable and not the standard shown online.
