Salisbury Arms Hotel

Breakfast was delicious and a generous size, and everyone we dealt with was friendly, polite, professional and attentive. That included the reception team when we arrived and checked out, the bar staff and the breakfast staff. Our room was lovely, with pretty decor and a really comfortable bed and pillows. It was very “snug,” and I liked being able to pick up extra tea, coffee or a bottle of water from the Butler room. We also got a warm greeting at reception and helpful directions to the car park. A beautiful hotel in a great central spot. We’d happily stay again when we visit Hertford.

We’d always wanted to stay here and finally did, and it didn’t disappoint. Our King room looked out over the Main Street and was very comfortable and quiet, so we slept really well. The bar was busy the evening before, but service was good and the atmosphere was excellent. Breakfast the next morning was eggs Benedict, very nice. We booked the night because we were feeling the January blues, and it was just the break we needed.

The building is beautiful and much bigger inside than it looks. We stopped for a late lunch before/after the theatre, and the lamb was delicious, the best I’ve had in a long time. Rhubarb and custard mess was a perfect finish. We’ll be back!

If you’re coeliac, please be aware. I’d eaten here twice before and knew they had a gluten free menu. On Saturday 21st February I ordered the Chicken snitzel, which I’d had before, and a chocolate Caramel Brownie. I was up all Saturday night and had been glutened. I wouldn’t usually post a review, but I emailed the Resteraunt on Sunday morning to tell them and didn’t hear anything back. That’s not good for coeliacs or for customer service. Update: at 10.07 this morning I received an email from the General Manager of the Salisbury Arms. No other emails had been sent to me, and I emailed you on Sunday morning. Please don’t make this worse by lying to me. I was glutened and won’t be returning.