Best Western Pennine Manor Hotel

The room was basic but warm and clean, the beds were comfortable, and tea, coffee and shower gel were provided. There are great views from the top of a large hill, and I was glad it didn’t snow. We stayed for two nights to be near family. I’d stay at the hotel again for the value, but definitely wouldn’t eat there, apart from possibly the continental breakfast. We arrived tired from the journey and chose to eat in the bar restaurant. There was no one around, and ringing the bell got no response. Another couple arrived and rang too. Eventually the young lady handling reception came to serve in the bar as well. There were only four people eating. We and the other couple ordered food. We both ordered medium steaks, but both couples sent their meals back. Our steak was overcooked and rock hard, the mushrooms were black and hard as though cooked again, and the chips tasted of old oil. The other couple went out to find a shop for food. At breakfast another young lady was doing reception and waiting on. There was a good selection of juice, cereal, pastries and a full English, but I was served the black, hard mushroom from the night before. The bacon was hard and seemed reheated, though the poached egg, black pudding and tomato were fine. There was no one at reception when we needed to check in either. We rang the bell, and eventually a young lady came. Even though we’d paid in advance, we had to hand over a credit card so they could hold £100 in case we had extras and to cover the room being left in good condition. I said we’d pay for anything we’d had. The young ladies seemed to be running every department, and they were fine and did their best. We felt bad telling them about the food, since it wasn’t their fault. I think it’s part of Adnans group, and they ought to look at staffing instead of having young ladies do everything.