2 Ness Walk

The location and view are lovely, but the stay was extremely stressful and didn't feel worth what I paid. Two hours before we were due to arrive, while we were on a train to Inverness, the manager messaged about a problem with the cleaners and said they might have to refund us if it couldn't be fixed. We had nowhere else to stay. I called at least four times and emailed several times with no reply, so I didn't know if the apartment would be ready. Check-in started at 14:00, but the entry details only arrived at 15:17pm. Luckily, we were meant to arrive later. Once inside, it was obvious the place hadn't been fully cleaned. The tub and toilet were dirty, and I cleaned them myself. The Wi-Fi login didn't work and asked for a provider account email and password we didn't have. I called and emailed the manager again and got no response, so we had no Wi-Fi for the whole stay. The apartment also felt shabby, with cracked plaster, bugs in the window shades, and what might have been mouse poop on the floor.