The Falls Of Dochart Inn

I’d been to the Inn a couple of times during our holiday. One evening I went in with my partner and a colleague, and the young bar ‘manager’ immediately decided she wouldn’t serve us because she thought we’d already had too much to drink. She didn’t speak with us or ask anything to make an informed judgement. We’d only had a glass of wine with a meal. Her approach felt judgemental, rude and unprofessional, and left us hurt, upset and disappointed. We’ve never been treated like that before. It showed immaturity and an inability on their part. The negative Google reviews seem to keep mentioning staff attitude, service and rudeness. They really need to pay attention to that. Customer service at the Inn is non-existent. It’s no way to treat the people who pay their salaries.

I’ve been coming to Killin for more than fifty years and have visited this pub now and then, though I’d never stayed there. We ate there last night and left disappointed. The menu had very little choice, the fish was average and the burger was very poor. It felt like a poor experience. They have a captive audience but don’t seem to appreciate it. Based on this latest visit, I wouldn’t recommend the place.

The meal was good and hot, but the service was very slow. Cold air kept coming in because the entrance door didn’t close by itself and other customers left it open. The parking signs were confusing, with wording about paying that seemed intended to stop other people parking there.

We first tried the restaurant at 8:10 for dinner, even though the website said food was served until 9, and were told the kitchen had stopped. We came back the following evening. The fish and chips were good, and the house gin and tonic was fantastic. The haggis pizza was good too, though it seemed to be missing something and I can't say what.