Helen S.
After a long day on day 29 of my Land's End to John O'Groats walk, I arrived at 4:30pm tired and found a dirty, unmade bed and a dirty bathroom when I opened the room door. The owner wasn’t answering the phone, so I left messages. In the end I had to leave and find another hotel. I tried contacting them again and then Booking.com, but they refused to refund me.
