Chris T.
The property owner only got in touch to ask for money. After the refund date, they asked for a £250 deposit to be paid over the phone, which felt like a scam, so I cancelled and lost 50% of the booking. HomeAway/Expedia were no help and passed responsibility back to the owner, who didn't communicate. It was the worst hotel booking experience I've ever had. Too risky to book, with terrible responses from HomeAway and Expedia.

