Apartment 3, Warehouse K
About this property
Popular facilities
See all facilitiesGood to know
- Check-in
- From 14:00
- Check-out
- Until 12:00
- Children
- Family friendly
- Room types
- 1
Room Information
Rooms
1 / 6 Apartment
- Private bathroom
- hairdryer
- private-bathroom
- tv
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Guest reviews
Recent reviews shared by hotel guests
Haris M.
They told me to expect a week’s wait, but I got the documents within three days, on the day I travelled. Couldn’t be happier. Allow plenty of time to get through security and sign in. It can take around 15 minutes, with waits ranging from a few minutes to about 20. The process is efficient and professional, though security can sound a bit blunt. There’s no parking on site, so leave time to park elsewhere and walk over.

David T.
I went to sort out my passport. It was a nice place to wait, and the staff were friendly, which is unusual for government officers.
Helen C.
I went in to renew my passport. Only the person with an appointment is allowed into the Custom Area. It was easy to find after getting off the train, and while I waited I had a nice walk by the water and found somewhere nearby to get a drink. Exel had an exhibition about Abu Dabi, so I popped in just to use the facilities.
Gareth M.
Once I was inside the passport office, the staff I dealt with were friendly and helpful. I didn’t get to see the bar, though it sounded lively and inviting, and seemed to have plenty of room. The way people are let in needs a major rethink. I paid £233 for a four-hour passport and was treated badly by security. This is the HM passport office, a government gateway, not a benefits office. The guards need to move on from that old gatekeeper, fortress-guard attitude and treat visitors as clients, with better customer service.
Gordon H.
Parking at the passport office is difficult, but the staff were accommodating and efficient.
Amenities
Everything available at this property
General Services
15 available- Smoking areas
- Heating
- Security guard
- Express Check In/Check Out
- Terrace
- Fire Extinguisher
- Outdoor furniture
- Carbon Monoxide Detector
- Laundry
- Picnic area
- Sun Deck
- Garage
- Extra decontamination measures
- Contactless Check In And/Or Check Out
- Additional Measures Against COVID 19
Internet
2 available- Free Wi Fi
- Internet access
Parking
2 available- Parking
- Parking nearby
Meals
2 available- Bar
- Restaurant
Recreation & Wellness
1 available- First Aid Kit
Room Amenities
2 available- Non Smoking Rooms
- Family room
What's nearby
Explore attractions, restaurants and transport around the hotel
106 m 1 min walk
107 m 1 min walk
3.9 km
21 m 1 min walk
Attractions
20- Greenwich Park3.9 km
- Tower Bridge7.0 km
- Tower of London7.0 km
- The Shard7.7 km
- London Bridge7.8 km
Restaurants
20- Unusual Coffee Bar21 m 1 min walk
- Zero Sette @ Excel Ltd22 m 1 min walk
- Starbucks29 m 1 min walk
- China Palace30 m 1 min walk
- Bollywood Brasserie31 m 1 min walk
Transit
20- London City AirportAirport2.0 km
- London Heathrow AirportAirport33.7 km
- Custom HouseTrain106 m 1 min walk
- Victoria Dock Road / Custom House StationBus107 m 1 min walk
- ExCel Exhibition CentreBus123 m 2 min walk

Stay rules
Important conditions for your stay