ciara O.
I paid almost €500 in full for a booking made months ahead. After Booking.com messaged me about a change in management, the new management asked me by email to confirm the dates, rooms, and number of guests. I sent everything over and got a reply saying the booking was confirmed. A few days before the visit, I emailed to ask for a change. That’s when they said they had no reservation for me. Even after I showed them their confirmation, they still refused to honor it. Booking.com has tried to help me recover the money, but the property hasn’t cooperated, so I’m left almost €500 out of pocket. From earlier reviews, it looks like this may have happened to other people too. If the issue came from the previous management, please contact me or Booking.com so it can be sorted out. I feel like my money was stolen.

