Russell Square Hotel

Name: Russell Square Hotel
Address: 11 Bernard Street, London, London, England, GB
Rating: 5.2

Smoke-freeFamily friendly

About this property

It’s nice to come back to a place where you can have a rest after an eventful day in the city Hotel "Russell Square Hotel" is located in London. This hotel is located in walking distance from the city center. You can take a walk and explore the neighbourhood area of the hotel. Places nearby: Russell Square, The Horse Hospital and Brunswick Centre. Location Free Wi-Fi on the territory will help you to stay on-line. Specially for tourists who travel by car, there’s a parking zone. Accessible for guests with disabilities: the elevator helps them to go to the highest floors. There are other services available for the guests of the hotel. For example, a laundry. The staff of the hotel speaks English. At the hotel Guests will find the following in the room: a TV. Please note that the listed services may not be available in all the rooms. Room amenities

Popular facilities

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Free WiFi

24h reception

Family friendly

Good to know

Check-in: From 16:00
Check-out: Until 10:00
Parking: Nearby
Luggage storage: Available
Languages: English
Smoking: Smoke-free
Children: Family friendly
Room types: 4

Room Information

Rooms

1 / 3

Quadruple room

4 guests
Private bathroom

coffee
hairdryer
private-bathroom

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1 / 3

Triple room

3 guests
Private bathroom

coffee
hairdryer
private-bathroom

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1 / 1

Double room

2 guests
full double bed
shared bathroom

coffee
hairdryer
shared-bathroom

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1 / 4

Basement Studio

Private bathroom

coffee
fridge
hairdryer
private-bathroom

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Guest reviews

Recent reviews shared by hotel guests

Guest Rating

5.2/10

Average

124 reviews

Featured review

Abie C.

January 2026

2/10

I’m absolutely furious and will take this complaint higher up. The owners should be ashamed of how they treated disabled guests. We had to bang on the door until a tiny lady in her pyjamas answered, and she couldn’t speak English. The owners will face the consequences. The place was disgusting, and we got no sleep. It confirmed wheelchair accessibility, yet there were three stairs at the entrance and no alternative way in. The doors weren’t wheelchair friendly, and the floors were uneven everywhere. Dust and yellow tar covered the walls. I couldn’t lock or unlock the door from my wheelchair. My supposed apartment room was tiny and missing the advertised kitchen, sofa and single bed. It had two double beds and a folded-up bed with no mattress. There was also a step up to the toilet. My wheelchair wouldn’t fit in the room, so it had to stay in the hallway, risking the security of my belongings and creating a major trip hazard. The toilet and shower weren’t accessible, and the shower only gave frozen cold water. I couldn’t open the windows, so my friend had to. Once open, anyone could climb in or out, or snatch our things. I was also worried about worse risks, including trafficking, as the place was beside a train station with construction going all night and homeless, dodgy people lurking outside because it was lit up and open. The beds barely fit the medical equipment I need to sleep. I also need boiled water for my equipment and a kitchen for my diet, but neither was there, despite being listed in the booking accommodations. I wouldn’t put my worst enemy here. It’s not worth the sleep.

Avery C.

December 2025

2/10

The room didn’t match what I booked on Booking.com: I expected a spacious three-bed apartment with a kitchenette, kettle, and coffee maker, but got a cramped room packed with furniture and neither appliance. The bedding was stained and didn’t look changed, and there wasn’t even a toilet seat. The listing promised a 24-hour reception, but nobody answered the bell when I went to complain. I waited an hour, then tried the supplied phone number, which was disconnected. Booking.com told me they couldn’t reach an agreement with the hotel. I’d already paid in advance, and couldn’t get anyone there to respond. The photos and advertising felt fake, and this whole experience felt like a sham.

William K.

July 2026

10/10

For $100 in London, some Americans seem to expect The Savoy. This is a decent hotel if you have a more realistic idea of what everyday life costs. You get what you pay for.

Minji P.

January 2026

2/10

I waited outside for about an hour after arriving, but nobody opened the door. The hotel’s phone number couldn’t be reached either. It felt like a scam. I should have checked the reviews first. That was my mistake, and the stay cost me time and money.

Sabrina W.

June 2024

2/10

The only thing I liked was being close to the tube station. We thought that made this place a good deal, but I’d spend a bit more and stay somewhere else. We arrived a little before check-in with another group. The hotel was locked, and nobody answered the door or bell for 30 minutes. We eventually had to call out to other guests to find the person looking after the place. The phone number on the booking didn’t work either. When we finally got inside the so-called lobby, the owner or staff member told us to leave our bags in an unlocked room and go away until our room was ready. The room was filthy. They advertise air conditioning, but all we had was one tiny fan and an old window to open. The bathroom was tiny and dated, with no window or fan, and the shower pressure was awful. The bed was too small for a couple, despite the listing, and the walls were so thin that it sounded like someone was banging on our door or trying to get in. Sleeping was impossible.