Jamie F.
They cancelled my 17/05-19/05 booking on the day I was due to check in, sending a WhatsApp message that said I'd get a full refund. I couldn't reach anyone on any of the three numbers listed online. The owners are refusing to cooperate with Booking.com by Connor confirming that they cancelled the reservation, and I think using WhatsApp instead of the proper channels was a way to avoid an official record of the cancellation. This has dragged out my refund process after they cancelled at the last minute and were unreachable when I tried to contact them. Booking.com is a third party working for commission, and in my view they'll avoid refunds at all costs. I consider the owners and Booking.com crooks and scammers. Avoid them at all costs.

