Old Palace Budget Rooms

I’m going to make a formal complaint. The receptionist refused to book the appointment the nurse practitioner had requested, and her rude, dismissive manner made me extremely uncomfortable in front of people in the waiting room. Her hostility and the distaste in her voice were completely unacceptable in a professional setting. Shame on her for representing the practice that way.

The doctors are always lovely, but the receptionists are dreadful and incredibly rude.

I’m confident this surgery will do all it can to support patients and point them toward the best help, despite the difficulties the NHS has faced in recent years. The whole team is lovely. Receptionists are warm and polite both on the phone and in person, and they go above and beyond when there’s a prescription issue. Thank you!

The doctor is fantastic, helpful, and really seems to care. The problem is getting through on the phone: I wait ages, then reach reception staff who sound miserable and act as if they wish I hadn’t called. I work somewhere busy where the phone is constantly ringing, so I understand the frustration, but the sighing and attitude feel like I’ve called their personal number on their day off. With so many unhelpful receptionists and only one helpful doctor, I’ll have to change practices. Maybe I’ll get an appointment somewhere else before I die.