The Tontine Hotel

The main problem was the lack of hot water in the morning, which meant we couldn’t shower. The heating and hot water had both stopped; the heating came back by breakfast, but the taps still ran cold after at least ten minutes. At checkout, I reported it and the manager insisted the water was working. They came to the room and let the tap run for another five minutes. It never got hot, though they said it seemed a bit warmer and that someone would need to look at it. That didn’t help us, and it felt like they were avoiding responsibility for what happened and for our experience. At £180 a night, I can’t say the hotel and its services are worth it, and I’d look elsewhere in the area. We stayed one night at the Tontine. The staff who served us were friendly, the lounge was warm and comfortable for a drink, and the breakfast was simple but the cooked option was nice. The room felt a little tired and was beside the stairs, so we could hear everyone going up and down and were woken early.

The hotel was very welcoming to non-residents, which was lucky since the local council has closed all the public toilets and should be ashamed. We had a lovely break in the relaxing lounge this morning, with a toasted teacake and a warmed fruit scone served with jam and clotted cream. It was delicious, and we’d return.

We had an excellent three-night stay in this comfortable, unique period hotel, where the staff were extremely friendly and attentive to every request. Our modernised room looked out over the stunning River Tweed and had a comfortable king bed, a newly refurbished en suite with an excellent shower, and lovely towels replaced daily. Breakfast was included, with a lovely choice and excellent quality. I’d highly recommend it, and we’ll be back.

The best part was the staff. They made the afternoon feel like we were being hosted by family. My husband Paul, our little puppy Belle, and I loved the beautiful decor, amazing food, huge portions, and very reasonable prices. What a wonderful time at this very special place.