The Kings Head Hotel

I was politely asking why I couldn’t come in, and the door staff said I seemed suspicious because I was asking too many questions. The whole thing started when they asked me to make myself visible to the camera as I entered. I had no problem doing that, but I asked out of curiosity why it was needed. Suddenly, I was being turned away. It was the first pub on my list, and I’d been in good spirits, ready to start the night. The story sounds made up, but it really happened, which still surprises me. Not quite the welcome I expected.

I had my cap on when I went in for a beer. A member of the bar staff told me I needed to take it off for the camera. I asked whether I could put it back on once inside, and the bouncer then refused me entry, saying I’d given too much back chat.

The pub staff were friendly and welcoming, but I’d avoid the place when security are at the door. They were aggressive and screamed in women’s faces when we asked questions, which was completely unnecessary. We’ve made a complaint, and the police are investigating. The door staff abused their position and let the pub down.

Jade, the lovely new manager, and her darling cat Louis made my family and me feel so welcome, like we were part of the family. It was a wonderful stay, and the customer service was second to none. One of the best hotels and pubs around. Lots of love from the Bixley family! We’ll definitely be back. Xx