Lovely Home in Media City right by the Quays

I lived at The Heart for nearly a year on the 19th floor. The view from my window was wide and lovely, with ITV, BBC, Media City Footbridge, and Millennium Bridge in sight. The wind was another matter. Most days it made an extremely loud, ghostlike howling sound that made it hard to fall asleep. The lifts were a serious concern. They broke down often, and I was trapped once with other residents, which was frightening enough. I later met an older woman with limited mobility who was afraid to ride alone, so she would wait on the lobby sofa until another resident could go up with her. Once both lifts were out of service, and we had to climb all 19 floors. I wonder how residents who are older or less active coped. I also had trouble getting a bathroom hot water tap fixed. Mr. D from the management office repeatedly didn’t respond. A repair visit was booked, but nobody came or told us it was cancelled. We kept asking politely and patiently, but the issue was never dealt with, even by the time we moved out. Residents I knew in other units had similar experiences. The hot water itself was far too hot, as though no cold water was mixing in. I had to keep jumping in and out of the shower to avoid being scalded, and this went on for a while. There are obvious maintenance problems, and leaving them unaddressed could make things worse. Also, rent, water, and electricity aren’t the only costs. Hot water is billed separately, about £40 extra per month on average.