Charles Hope Salisbury Centre

My partner found this apartment for a long weekend in Salisbury, and I was impressed. It's close to the city centre on a quiet side street. There are no staff on site, and you get into the building and apartment with a five digit code. We had a minor issue when the code wouldn't work on the inside door. A phone call to their London offices got it fixed remotely within a minute. There's no parking on site, but there's a car park across the road and other options within walking distance around town. We were delighted with the apartment, despite a few minor issues described below.

The room is drop-dead gorgeous, and the city location is prime. Still, the customer service was horrible, as Martin also said. The £100 deposit isn't clearly disclosed; it's tucked into a drop-down menu on the Booking.com page. They never replied to my messages on Booking or WhatsApp. Calling their landline was the only way I could reach them, and the screenshots below show the lack of communication. I don't know if we'll book here again next time we visit, though you might be fine with all that if you decide to stay.

I tried to book a night for myself and my two young children, aged 2-3, and paid £114.00. Only after paying did I learn there was another £100.00 charge for “damage cover,” refundable potentially 7 days after the stay, but only if no damage was found. Getting my £114.00 back was awful: I called customer service four times and they hung up on me. Absolutely disgusting service. Don't use these people under any circumstances. Scam, scam, scam.