New Eton House Residence - 2B Flat

The apartment wasn’t clean, despite a £65 charge for cleaning services. The bathroom drawer still had food wrappers from previous guests, there were brown marks on the entry walls and blue ones near the sink, the dishes had leftover food and oil, and there was mold in the bathroom. I had to buy supplies and clean it myself. I left the cleaning products and equipment behind for the next guests. I’m still waiting to hear back from Seven Living, and I won’t stay here again or recommend it. There were problems before I even got inside. The check-in directions said to drive through the barriers and collect the keys, but you need the keys to open the barriers. I had to leave my car on an unsecured double yellow road. Once through, bay ‘55’, the space assigned to me, was occupied for my entire stay. The listing called it two double bedrooms, but it was actually one double room and one twin. I called the ‘24/7 assistance’ number and was told someone would call back. Seven hours later I tried again and went straight to voicemail. The office was ‘closed’ when I called the next day.

We booked through airbnb for 45 days, and after just a week in the apartment we’d already raised several complaints with seven living by email and phone. Nothing got followed up, nobody came to repair anything, and our request to cancel or change the booking got no reply. The sofa, drying rack, and ironing board were broken. There was no kitchen equipment and no hoover to clean the flat. The kitchen light socket was broken and removed, leaving us without kitchen lights. Since it’s a studio-style place with the same lights in the living room, after 4pm in winter you couldn’t see anything. The heaters weren’t working either, a major problem when it was 7 degrees early in the morning. Extremely disappointing. 0 rating for air bnb, and especially seven living service.

The elevator has been broken for about two months. I have a baby, so every time I go out I have to carry both my child and the pram down the stairs. The landlord and the people responsible don’t care.

There’s good parking here, and the building looks nice.