The Bay Horse Hotel and Restaurant

The venue is nice and the view is amazing, which makes this such a shame. My mother’s food was okay, but she had to eat it cold and on her own. My wife’s throat became scratchy towards the end of the meal, and when we asked whether the vegetables were cooked together, we were told they’d been made in a fresh pan with only carrots and sweetcorn. That wasn’t true, as there were bits of courgette in it. My toddler son and I both have issues with dairy, and my wife is allergic to green greens. We clearly told the staff about these allergies, and they acknowledged them. But my wife’s plate arrived with green beans, and my steak was soaked in butter. When we reminded them, they brought her plate back after just removing the beans, which isn’t acceptable when allergies are involved. My steak came back supposedly dairy-free, but still had a distinct blue cheese flavour. My wife’s throat luckily cleared up after an antihistamine. I hate leaving a bad review for a local business, but allergies are serious and shouldn’t be messed about with. We have quite a few allergies and intolerances, and weren’t offered an allergen menu at any point. The owner later replied that I hadn’t mentioned gluten to the waitress, though I explicitly did. That’s another untruth, and it’s ridiculous to deflect this onto me.