Best Western Ship Hotel

We stayed for one night a couple of weeks ago while visiting for a concert with my friend and her family. The hotel looked lovely, and I had no complaints about my clean, spacious room or its amenities. The courtyard was nice too, with seats, fairy lights, and ashtrays, and it wasn’t closed off at night. After the concert, three of us went out for a cigarette. A staff member came over after about five minutes and asked us to keep it down. We apologized and said we’d whisper. We weren’t particularly loud, but we spent the next ten minutes whispering anyway. Then another, younger staff member told us not to talk at all. If guests can’t speak there at night, why leave the courtyard open? None of us had been drinking, and we were all pretty tired, so we weren’t rowdy or really loud. The second man came across as patronizing and intimidating. He asked for our room numbers, and we didn’t give him the right one because he made us feel as if he might charge us for talking. When I said we’d sit in silence, he challenged me and replied sarcastically. We were unhappy with his attitude. I checked the hotel reviews afterward and couldn’t find any complaints about courtyard noise. I’ve never been told to shut up at a hotel when we were trying to be respectful outside. After that, I felt uncomfortable and we hurried back to our rooms. Glad we were only there one night.

The only small downside was that our room got a little hot because it didn’t have air conditioning. Everything else was perfect. The hotel is convenient for the town centre, and the beds are comfortable. The ceremony room and dining tables looked lovely, and the wedding breakfast was nicely presented and well cooked. We held our wedding at The Ship in Weybridge in September 2025. Sarah, the manager, was a fantastic planner who didn’t miss any details. The team were courteous and very helpful, and they made the day go smoothly. Our guests all said they had a great time. It’s a lovely venue, and I’d recommend it to couples without a huge wedding budget. Thanks, Ship Hotel!

The starters were great, and the restaurant itself was lovely. We were the only party there, with six of us celebrating my husband’s 60th after a visit to Brooklands museum. My ribs were another story. I ate one, then cut into a second and grease poured out from underneath. It was so oily and shiny, not juice from the meat. I couldn’t eat the rest of my dinner, and since leaving yesterday I’ve been extremely unwell with chronic sickness. When I was asked why I hadn’t eaten, the woman just shrugged and said, “Oh, OK, they can be juicy.” Nobody even offered to take the ribs off the bill. It really spoiled what had been a great day.

I’m pregnant and couldn’t travel down from Scotland for health reasons, even though I’d booked a room. The booking apparently wasn’t cancellable, which I hadn’t noticed at the time, so that part was my mistake. But I gave plenty of notice and got no understanding at all. I even had someone who could go in my place, but they wouldn’t let that happen either. A really awful experience. It felt like all they wanted was my money, and it’s sad to see so little kindness or principle in a situation like this. Choose somewhere with a bit of humanity instead of a cold business making money from empty and double-booked rooms. I also asked several times whether they could charge a cancellation fee as a compromise, but never got an answer.