Ciel Living Athens

We slept well on a very comfortable bed with decent pillows, and there’s a nice rooftop bar. The hotel is in a great spot, with plenty of restaurants nearby and the metro just a few minutes away. Noise was the downside: the walls don’t block much, and the street can be loud. Since the rooftop bar is open to the public, Friday and Saturday nights may be noisier too. Our bathroom also had a constant moldy-pipe smell, though our friends staying there didn’t have that issue.

The view of the acropolis while eating was the highlight. We had dinner here as a family, and the food was delicious. Service was quick and friendly too.

I’d give this place zero stars if I could. For months, I’ve been trying to sort out a card charge of nearly €400 for a room I never received confirmation for. The payment was rejected, then they tried charging it again without my consent. I contacted the hotel because the booking was for my family and I needed an answer quickly. In the end, my bank considered it fraudulent because they’d tried to take the money twice, and my card had to be cancelled. It’s been a huge headache. The manager emailed me with what felt like microaggressions and accused me of owing an extra €25 for the bank’s fraud investigation. Now that they’ve taken the money, they haven’t replied to me at all. Avoid this place.

The rooftop restaurant had good food, and the service was fantastic. The bedrooms were large and clean, and the location was great. It was also very family friendly.