nathan P.
We booked through VILLA PLUS after the website photos made the place look beautiful, but the villa was nothing like what we saw online. As soon as we opened the door, there were cats inside. We got them out because my daughter is very uncomfortable around cats, but they returned the next day. After searching, we found they were getting in through a toilet window with mesh that had been wired back together, so this had clearly happened before. The noise was relentless. We thought it was crickets at first, then were told they were CICADAS. They went on from 4am-6pm without a break, and every morning we found at least 30 of them floating in the pool. There were ANTS everywhere too. I told the rep, and when we came back from going out, ant spray had been left on the doorstep. The pool table's cloth was badly torn. I called the management guy, who said it would be replaced on Wednesday, two days later. The BBQ was filthy and full of DEAD CICADAS. This villa wasn't ready to rent to families. I wanted a relaxing week away from hotels and crowds, since I run a company and needed to unwind. Instead, our family had a terrible holiday. I contacted VILLA PLUS several times to complain and asked for at least £500 compensation as a first-time customer. They reviewed my evidence and offered £150, which felt very poor considering all the photos I had. I'm rushing this because the story is too long, and I've got so many pictures. Looking at the photos on their website makes me laugh now. Please do your homework before booking with VILLA PLUS, because it's really misleading, and their customer service was bad. When you see my pictures, you'll understand. It's a shame, since I won't be choosing another villa company. Villa holidays and Villa select are great companies, they tell you what to expect.
