Dessole Malia Beach - All Inclusive

Everything turned out much better than I expected. The staff were great, the rooms were clean, and I had a really good stay.

Water leaked from the ceiling straight into the bathroom, which felt like a serious hygiene and safety problem. The facilities were dirty, outdated, and neglected, and the room looked nothing like the online photos. It felt like a scam. There was no working air conditioning in the room, a major problem in Crete’s heat, and nobody seemed to care or offer a fix. Service was just as disappointing. No one made a real effort to solve the problems or even apologize. The place seemed poorly managed and not maintained. My stay at Allsun Malia Beach Hotel in Crete was the worst hotel experience I’ve ever had, a disaster from arrival onward. It doesn’t deserve even one star. I’d strongly advise other travelers to stay away until the facilities and service get serious attention. Don’t let your holiday be ruined like mine.

The hotel grounds were beautiful, with plants and palms all around, and the rooms and shared areas were clean. I really enjoyed the food and always looked forward to it. The staff were helpful and friendly, always smiling. I’m rating the hotel highly for its service, surroundings, and location. We’ll definitely return.

Maître Anthony deserves a special mention. I have celiac disease, and all week, at every meal, he helped me figure out what I could eat with a smile. Each morning he brought me a plate full of breakfast treats, and he was kind and attentive to all of us. Stefano, the Italian entertainer, also made our days much more fun, though everyone was friendly. We had a wonderful family holiday at this beautiful, well-kept resort. It isn’t too big, everything was clean, and the whole team, from reception and waiters to entertainment, housekeeping, and pool attendants, was great. The restaurant had delicious food, lots of choice, and clean surroundings. Eating outdoors was especially nice, and there was something for everyone. I think the negative reviews are unjustified, probably written by people who aren’t used to stepping outside their homes. Greetings to all the staff from Maddalena and Family!