Pili Pala Suites

A friend and I booked this villa for my birthday, our first trip to Paros. The photos looked amazing, and we thought it was a hotel. I messaged to say our flight landed early and asked if we could arrive around 7 a.m. They said yes, and their messages had been kind. But when we landed around 6 a.m. and asked through Booking for a ride, nobody replied. Taxi drivers refused to take us, saying the area was dangerous and nobody went there. I was pregnant and already feeling unwell in Paros. After I begged, one driver agreed to try taking me and my friend Shlomo. The drive was frightening. The villa is on a mountain with nothing nearby, and what they called a road was an ash road. The driver shouted at us the whole way, had a small accident, and we were scared. I just wanted to arrive. There was no car entrance at the steep uphill site, and we didn’t know how to get in. I got out and went upstairs to look, but nobody was there, and there wasn’t even a lobby. I knocked on the windows. Going back down, I fell on the hill and got hurt. I was pregnant and started feeling worse. The driver felt sorry for me, came up to help me back into the taxi, and offered to take us somewhere else until they answered. I sent hundreds of messages. Valentina finally replied around 8 or 9 a.m. I told her they shouldn’t have told me to come there and explained what had happened. I said it was too dangerous for me while pregnant and I couldn’t stay there. Hans then dropped us at a hotel, which we paid for until 1 or 2 so I could rest. I knew I wasn’t going back. Valentina got back to me an hour later and said she couldn’t cancel the booking. I offered to pay a cancellation fee, but not the full price of the stay when I wasn’t going to stay there. She told me to contact the manager, George. I called him several times, but he didn’t answer. Since I’d booked through Booking, I contacted them because this was wrong. A month and a half later, I’m still fighting with Booking and the villa. They told Booking that I behaved badly and stayed there for one night. I sent Booking all the correspondence as proof that I didn’t stay and of what happened. I tried contacting Valentina and George again over the past few days, but they haven’t answered. I travel all over the world and this has never happened to me. Disgusting!