Luxury Rooms Pino

Please stay somewhere else. I’ve never had a worse lodging experience in Europe. Before I even arrived, it took more than five phone calls and two emails to get check-in details, and then I got conflicting information and different codes. The room looked nothing like the photos. It’s directly above some kind of club, with music blaring from before 8am until after midnight and getting louder from 8pm. The bass made the room vibrate. It felt like trying to sleep inside the bar while people did karaoke after too many shots of well tequila. The crowd was sloppy, drunk, and singing badly. On top of that, someone upstairs dragged furniture across the floor all night, every night, so there was noise from all sides. I complained late on the second night and was told the bar would close by 11pm. It didn’t. Even if it had, 11pm is absurd as the time guests should expect peace. If the room is going to be a nightclub until at least then, they should say so on the website. When I arrived, the window was wide open, which seemed odd in the cold. I shut it, and within five minutes the room reeked of mould and cigarettes. Most of the smoke smell seemed to come through the bathroom vents. There were also piles of cigarette butts on the awning below the window, so it didn’t feel like a non-smoking room. A random woman in the hallway asked for my ID after the second night, after I’d complained about the constant club noise. The club is never mentioned and doesn’t appear in the pictures. It felt like the hotel only cared about following Croatian tourism authority laws and asking for guests’ personal information when they were unhappy. The room was full of things that didn’t work: the air conditioning unit, both hair dryers, the TV, half the lights, kettle, safe, and heated towel bar in the shower room. The hangers were broken and mismatched, there was a vape pen on top of the fridge, and the sheets had holes. The pool and hot tub were heavily advertised and pictured, but the pool was filthy and stone cold. I could see grime on the steps in my photos from several floors up. They didn’t say the amenities were seasonal or unavailable. The hot tub was cold, too. After the first night I asked them to heat it, and someone texted back saying they would. On the second night it was still cold. The third night the monitor showed 39 degrees, but the water was just lukewarm, so that seemed broken as well. Plenty of excuses, no solutions, and that seems to come up in other reviews too.