Oh!Split Apartment

We had only a day and a half in Split, and the afternoon we arrived was completely thrown off. I was there with my three-year-old, five months pregnant and diabetic; we were hungry and about to eat after collecting the keys. Instead, we had to urgently find and book somewhere else, contact a new owner, and calm down after the way we’d been treated. I’d booked this place for my family two nights, three months ahead. I messaged the owner two hours before arriving and things seemed fine, apart from her sending an address for parking that I couldn’t find on Google Maps in Split. She stopped replying, so we went to the location marked on the map. At 4 p.m., while I was on the third floor where the apartment was supposed to be, she messaged me on WhatsApp to say we’d been relocated. I thought it must be a mistake since I’d paid a week earlier, but she was serious. She gave no explanation or apology, no photos or new price, just an address three kilometres away. We’d booked beside the old town and had no intention of suddenly moving to somewhere we hadn’t seen. I refused the new place and asked for the apartment I’d paid for. She told me to cancel, which I couldn’t do, then said she’d cancel it herself. We were furious. We’ve travelled and booked through booking.com for years and never had anything like this. I never got an explanation. The next day booking.com asked me to confirm that I hadn’t shown up. That was completely untrue. It made me think the owner had no right to cancel at that point and could only mark us as absent and waive the cancellation fee. If I’d cancelled then, I would have lost all the money. She seemed very familiar with the process, which left me with the impression this might not have been the first time she’d done it.

We stayed in this lovely apartment while passing through Split. There was lots of light, and it was neat and clean. It’s in a quiet neighborhood in the city center. I’d definitely recommend it! 👍😎

The apartment was really nice and in a good location. The owner was friendly and communication was great. Thanks!

It’s close to the city center, a great place, and the prices are moderate.