OYO Life 1109 Bing Jaya Guest House

The guest house service was good.

Good.

I paid through OYO, then got there and was told they no longer worked with it. The owner gave me a vague answer when I asked about it. I've had the same thing happen at another hotel, and they refunded me right away, but this place didn't return any of my money. Be careful and don't book here. The amount may not seem like much, but when you're short on cash, every bit matters. Taking money like that isn't right. I hope they stop doing it and earn their money honestly.

We eventually asked for a refund and found somewhere else, because we didn't want to lose our money after being left without service. I booked ahead on Traveloka, which said reception was available 24 hours. Our train was due at 3 a.m., so I thought we'd be able to get in and rest. Instead, there was nobody at the desk. I rang the bell and called the number there several times, with no answer. After more than half an hour I called the number in the app and reached the owner, who told us to look for a room with a key because the receptionist couldn't be reached and was apparently asleep. We couldn't find any keys. Two rooms had their doors open, but they didn't look clean, and it wasn't clear if they'd been cleaned at all. The owner then told us to check several rooms where a man usually slept. We searched, including in dark corners, but couldn't find him. When I asked why reception wasn't staffed around the clock, I was just told to be patient. I'd already been waiting over an hour, exhausted from the trip, and had booked in advance so I could go straight to bed. Why was I being sent to find an employee? The owner could have come to look for us. If reception is advertised as 24-hour, someone should be on duty, even late at night or during a break. Other hotels manage this with a night shift. At 8:51 a.m., after we'd found another hotel and rested, the receptionist finally replied that the rooms were full. I'd already paid through Traveloka. If the room I booked was taken, why had nobody been on duty when we arrived? And if there was no room, what were the two open rooms with no keys, one dark and messy and the other lit up? Were guests supposed to let themselves in without a key? The whole thing felt poorly managed and irresponsible. They should change the listing about 24-hour reception because it doesn't match what happened.