Villa Kubu Pratiwi

The floors were dusty when we arrived, and the staff were very slow to answer once they had our money. There were ants all over one room, and I got bitten in bed during the night. The AC barely helped. Even with everything on, the living room and bedrooms were sweltering. Management also didn’t tell us the washing machine was broken until after we’d paid. They offered free laundry to make up for it, then charged us anyway. For the price, this was a huge disappointment and a waste of money. Don’t be fooled by the listing, I’d stay somewhere else.

The staff were slow, and management wasn’t honest with us about the laundry. We only found out at check-in that the washing machine was broken, after we had paid. They promised free laundry as compensation, then billed us for it anyway. The whole property felt neglected, with dusty floors and bugs everywhere. There were ants on the beds, and we were bitten through the night. The layout seemed to trap heat, so even with the AC blasting, the living room and bedrooms felt like a sauna. Sitting inside was exhausting. We tried it for a family getaway and regretted it right away. For the same price, you can find somewhere cleaner and cooler. Avoid it.

We arrived to dusty floors, and ants in one of the rooms bit us while we slept. The unit was unbearably hot, with weak AC, so we spent the holiday sweltering. Management waited until after payment to say the washing machine was broken, then offered free laundry as compensation and charged us for it anyway. Service was slow too. For the price, we expected a comfortable family stay, but this was a nightmare and a huge disappointment. Save your money and take your family somewhere that treats its guests better.

The pool was great, and the location worked really well, close to the beach and everything we needed. The staff were welcoming and kind, and helped us sort out our problems. Breakfast was good too. I recommend staying here if you want a peaceful, comfortable break. I don't understand the bad reviews. There are two AC units in the living room, and with the door shut they were enough. There’s also AC in every bedroom. Good value for the money!