Matthias K.
There was a dead bird in my pillow. No joke. I doubt anyone put it there on purpose, but it says a lot about the staff's cleaning. I asked for a refund several times and was told it was too late, then never got one. That was the customer care I received. We also had trouble finding the place because there are two buildings. I went to the wrong one, and the receptionist didn't help. They gave me a room with no view, so I had to pay for a taxi to get to the right place and missed the sunset at the amazing spot I'd paid for.
