Hotels in Surabaya, ID
Hotel Jawa and Residences
About this property
A very nice option for those who like to be on the move! Hotel "Hotel Jawa and Residences" is located in Surabaya. This hotel is located in 3 km from the city center.
Location
Free Wi-Fi is available on the territory. Ask for more information when checking in. Specially for tourists who travel by car, there’s a free parking zone. If you travel by car, you can park in a parking zone. Accessibility: there is an elevator/lift.
There are other services available for the guests of the hotel. For example, a laundry, dry cleaning and a concierge. The staff of the hotel speaks English.
At the hotel
In the room, for you, there is a shower and a TV. The room equipment depends on its category.
Room amenities
Popular facilities
See all facilitiesGood to know
- Check-in
- From 14:00
- Check-out
- Until 11:30
- Parking
- Free
- Pets
- Not allowed
- Accessibility
- Wheelchair accessible
- Luggage storage
- Available
- Languages
- English
- Room types
- 4
Room Information
Rooms
1 / 4 Standard room
- Private bathroom
- air-conditioning
- blackout-blinds
- desk
- private-bathroom
- shower
- toiletries
- towels
- tv
- water
- wi-fi
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1 / 1 Superior room
- Private bathroom
- air-conditioning
- blackout-blinds
- desk
- private-bathroom
- shower
- toiletries
- towels
- tv
- water
- wi-fi
What's the price for your stay?
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1 / 4 Deluxe Double room
- 2 guests
- full double bed
- Private bathroom
- private-bathroom
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1 / 4 Standard Double room
- 2 guests
- full double bed
- Private bathroom
- private-bathroom
What's the price for your stay?
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Guest reviews
Recent reviews shared by hotel guests
Guest Rating
5.6/10
Average Featured review
Agus P.
2/10
I wish there were a zero rating. The bed was uncomfortable and the pillows were nearly flat, while the sheets and towels were dirty and smelled really bad. I found fleas and bugs, and webs in the room corners and on the walls. The walls, bathroom, and room were dirty, dusty, and damp. There was no window or toilet paper, and no sink in the WC. The toilet looked like it hadn’t been cleaned in ages. No hot water came from the shower, which looked like one in a jail. The Google photos were completely misleading. This place was filthy and disgusting.
Citra W.
10/10
It’s a good place, though the service needs to be more professional.
fajar S.
2/10
The room was dirty and the AC was useless, like being in an oven. Service was slow, and I waited for someone to come repair the AC, but nobody showed up. I couldn’t get a refund, and collecting my deposit took a long time too.
ratih L.
6/10
The lighting is so dim that the room feels almost mystical. My mattress springs were broken and poked into me, leaving me sore every morning. The pillows were crushed too, and shouldn’t be given to guests like that. If the TV remote is missing, at least make sure the buttons on the TV work.
Budi H.
2/10
My wife and sister wanted to move as soon as we saw the room, and we had to relocate right in front of Neo Hotel. We’d booked two rooms for two nights and took the Bagua photo, but the rooms were dirty and dusty, with a filthy toilet and a cigarette smell. The place was dark and felt like a horror movie, and the people were very unfriendly. Please don’t stay here, I’m sure you’ll regret it.
Amenities
Everything available at this property
30 Facilities
General Services
15 available- Air conditioning
- 24 Hour Reception
- Elevator/lift
- Smoking areas
- Room service
- Laundry
- Concierge services
- Dry Cleaning
- Luggage storage
- Extra decontamination measures
- Additional Measures Against COVID 19
- Total number of rooms
- hotel
- Check In Hour
- Check Out Hour
Accessibility
1 available- Wheelchair Accessible
Internet
2 available- Free Wi Fi
- Wi Fi
Parking
3 available- Free parking
- Parking nearby
- Car park
Meals
3 available- Breakfast
- Bottled water
- À la carte dinner
Pets
1 available- Pets Not Allowed
Room Amenities
4 available- Fridge
- Flat Screen TV
- Shower
- Toiletries
Languages
1 available- English
What's nearby
Explore attractions, restaurants and transport around the hotel
60 places nearby
Closest Bus Raya Gubeng
97 m 1 min walk
Closest Airport Bandar Udara Internasional Juanda
12.6 km
Top attraction nearbyMonumen Bambu Runcing
738 m 9 min walk
Dining nearby 20 Restaurants
26 m 1 min walk
Attractions
20- Monumen Bambu Runcing738 m 9 min walk
- Monumen Kapal Selam Surabaya931 m 12 min walk
- Alun - Alun Surabaya1.1 km 13 min walk
- Apsari Park1.2 km 15 min walk
- Bungkul Park2.2 km 27 min walk
Restaurants
20- Java Cafe26 m 1 min walk
- Mie Amor36 m 1 min walk
- Kooffee Roof Bar37 m 1 min walk
- Happynests cafe38 m 1 min walk
- Jatura Drink by Streetbox Gubeng41 m 1 min walk
Transit
20- Bandar Udara Internasional JuandaAirport12.6 km
- Raya GubengBus97 m 1 min walk
- JawaBus99 m 1 min walk
- SumbawaBus227 m 3 min walk
- PMI Sumatera BBus261 m 3 min walk
Stay rules
Important conditions for your stay
Check-in14:00 – 15:00Front desk timing
Check-out11:30Departure timing