Hotel O Dalinah Homestay

After riding all the way from Blitar to Yogyakarta, I wanted to check in and get some rest. As soon as I parked, a man came over and said he owned the inn. I told him I'd booked and paid in full through Agoda, but he said he knew nothing about Agoda or any online booking app. From other guests' comments, it seems this has happened before, with excuses such as not knowing about online reservations, an app error, and demands for extra payment. There were apparently other excuses too. He was very unfriendly and wouldn't help me get a refund, even though customer friendliness matters so much in hospitality. If you're thinking of coming here, I'd say don't. I really can't recommend it.

My Agoda order was rejected because the owner didn't agree with the app price. They said it was full, then offered a room for 150,000 if I paid again. Is this some kind of game? I also have a property on Agoda, and prices are set by the property, with promotions adjusted there. Don't put all the blame on Agoda. Maybe the property leaves this mess in place so guests have trouble canceling while the money still comes in. My suggestion to the property is to close availability on Agoda. Travelers, only book if you're prepared to pay extra on arrival, and hopefully you don't get turned away like I did. I ended up canceling myself, and the property didn't help. The place was noisy, even from the parking area on the top floor, which is the garage shown in the photo, you could hear it downstairs. The owner met us while smoking. Please put it away first, since not everyone can tolerate smoke, especially babies. The road in front is narrow, and I don't think a car can fit, CMIIW.

Just a suggestion for lodging owners: if you stop working with an app, ask for automatic cancellation so your homestay no longer appears there. Otherwise people see it listed and book, then have a bad experience. If customers leave 1, 2, or 3 stars, your own business will suffer and lose out. When the listing stays up but you don't cooperate with the app, people won't want to book again.

I booked through OYO and paid, but on arrival they said every room was full and told me to seek a refund in the app, even though my booking was non-refundable. As an OYO partner, they should have helped through their dashboard, but instead I was told to contact customer service myself. The owner acted as if they didn't understand the app and said to use WhatsApp and phone if I couldn't manage it. After I complained several times on WhatsApp, they blocked my number. This seems especially likely during long holidays, when many places are full. Please be careful and choose somewhere with better customer service. At minimum, they could help with the refund request instead of just handing out OYO's customer service number. They should also learn how to use the provider app and serve guests properly. Sorry if this sounds rude, but I want to be honest and help prevent more people from going through it.