Capital O 79546 Hotel Phoenix Mint

The rooms smelled bad and weren’t cleaned, and neither was the bathroom. There was no water, and the switches didn’t work properly. Worst hotel I’ve experienced. Go there if you want a bad experience.

The room was full of bugs, smelled extremely bad, had dirty linen, and felt unsafe. Despite several requests, they wouldn’t switch on the AC, so the stay was suffocating and unbearable. The owner also forced me to pay directly through PhonePe, bypassing OYO’s secure payment system and booking policies. This is cheating customers and a fraudulent payment practice. This is the worst property I’ve seen on OYO, especially with multiple bad reviews already there. Keeping it listed damages OYO’s credibility and shows disregard for customers’ safety and trust. I strongly demand strict action: delist or remove the property immediately, investigate the payment practices, and make sure scam properties are never allowed back. It’s an absolute scam, a health hazard, harassment, and an unacceptable experience. No one should have to face this. 🚫

The bathroom stank, there was no fan, and roaches were wandering around the very dirty rooms. There was no cleanliness at all. I had to leave after 1 day.

The listing said the room had AC and wifi, but there wasn’t even a working fan. I had to go up to the fourth floor without a lift, and the staff behaved even worse.