Collection O Banaswadi

The rooms stank and were in terrible shape. Fans didn't work, the AC was bad, and the pillows, sheets and bedspreads were poorly maintained. The washrooms were dirty and unhygienic, and there weren't even basic supplies like towels or water bottles. All the rooms seemed to be in the same condition. A real waste of money and the worst Oyo stay I've had in Banaswadi.

I've stayed at Super Collection O Banaswadi many times, but this time the night-shift staff member abused me. I booked and paid through the app, and that's our choice, but he spoke to me abusively. I don't remember his name, though I saved his number and have his photo, which I'm posting. Please check whether it's the same person. When I asked for two towels, as I've received on earlier visits, he angrily said he could only give me one. The room itself is good, but it needs more care. Last time I was in room 206, the bedsheet was badly torn and dirty, the pillow was uncomfortable, and the washroom door lock was broken. I haven't lied about any of this, and I'm posting photos as proof. Please train all the staff on how to speak to guests. They show a lot of attitude, and their communication could gradually damage the hotel's reputation.

I booked online, but was told I couldn't stay. The place is tiny and dirty anyway, and customer service was awful. Even the manager was rude on the phone. If I can't stay, they should at least return my money without making it a big deal. Don't get screwed by them. I read the other reviews and completely agree, they're sketchy.

Be careful about extending your stay. They may raise the room rate arbitrarily, with no reason. Their reply's link was no help either. It just opened an automated assistant with very limited options.