FabExpress Kings Suites I

I finally got my refund yesterday, but only after many calls and a frustrating wait. After being denied check-in despite booking a week ahead for Saturday, I had to find a decent hotel nearby. The staff had said the rooms were full, though I felt they were selling them at a higher rate. No one came to check whether it was really full. At the hotel, the staff was rude and told me to contact customer service. It was very hard to reach them. One agent put me on hold for 15 minutes while trying to move me to another fab location, then said that one was full too. For a refund, they told me to email customer service. I'd chatted with them that morning and asked them to confirm with the hotel. They told me everything was fine and to arrive on time. The location was bad, and there was no car parking. Customer service will lie straight to your face.

The room smelled strongly unpleasant, and complaining didn't get anything done. The room service was terrible too. I paid a tariff far above the quality on offer, and left the hotel within an hour.

The location was fantastic, but the service was the worst part of my stay. Staff were rude and didn't do their jobs. When I asked to have the room cleaned and the bedsheet changed, they refused, and the boy at reception spoke very rudely.

We arrived at 11 PM with my wife and child, exhausted and helpless. We couldn't get dinner or proper sleep. I booked a Deluxe Room at FabExpress Kings Suites, Bangalore through Agoda, Booking ID: 1940494559, 03/10/2025. The reception initially denied the booking and only gave us a room after the manager confirmed by phone. The Agoda/Google Maps location was wrong, costing us 45 mins and extra cab fare. The room wasn't Deluxe. It was filthy and felt unsafe, with a dirty toilet, paint gone in the rooms, broken window, mosquitoes, dirty bedsheets and blankets, and a bed headboard with bubble gums stuck on it. The AC and TV didn't work. FabHotels customer care called 10 times, but gave no solution and kept putting me on hold. Agoda support was unreachable. They showed one thing and gave us something entirely different, like showing the younger sister and marrying off the elder one. This is clear cheating and misrepresentation. Agoda & FabHotels must take strict action. Strongly not recommended for families or anyone.