Hotel Leo Paradise - OMR

The cleanliness, ambience, and location were excellent, and breakfast service from restaurant manager Siva and Staff Christina on the ground floor was a real highlight. They brought tea or coffee quickly whenever I asked, with fantastic turnaround time. The Front office Manager also sincerely apologised when I raised my concern at checkout. My main issue was with front office executive Sameen. During a crucial business meeting with 2 of my colleagues, I asked for an extra chair for a 30 minutes meeting. She didn’t listen fully or understand that I only needed it briefly. Before I could explain I’d return it afterward, she refused and said, “No sir, policy is only one chair per room. We cannot provide a second one.” She went straight to policy without patience or understanding. It would have been better if she’d listened first, then explained why she couldn’t help. Other staff on the floor were able to provide a chair easily, so I don’t understand how the policy could prevent it. Customer service means listening, understanding, and going the extra mile. That rigid response from one staff member left me really upset and made the whole stay very bad. I hope management investigates and trains the front office team to put the customer experience ahead of strict rule-following.

The air conditioning made the room so cold that I couldn’t set a more comfortable temperature. I reported it to reception and someone came to check, but nothing was fixed. I thought about changing rooms or hotels, but I was working more than 12-13 hours a day at my company and didn’t have the energy or patience. Moving hotels would also have meant paperwork with my company and arguments with Turyaa over the cancellation penalty. I ended up wearing a jacket and woollen cap all the time. I slept poorly and developed some temporary health issues from the cold. After long days at the office, coming back to that cold, uncomfortable cave felt awful. A hotel room should be a solace after a hard day, and I was relieved when I finally checked out. I stayed 7 nights on a business trip to work at my company’s Chennai centre. The negatives stood out more than the positives, especially the air conditioning, and I’d avoid staying here again if possible. I also don’t think this deserves a 5 star rating, it seems more like a 4 star hotel. There were some good points. The food was good, with a nice breakfast buffet that varied day to day and enough options that I think you wouldn’t get bored over several days. I tried dinner a couple of times too and liked it. The room was generally clean, though one cushioned foot stool looked very worn. There was a decent range of amenities, including a bathroom weighing machine that was handy since I often log my weight for maintenance. The location is convenient for nearby IT companies. The area outside isn’t neat, though that seems mostly due to urban sprawl and nearby construction. Other problems came up too. The iron box and ironing table were provided, but when I plugged the iron into the room’s 16A socket, smoke started coming from the socket. I stopped and told the hotel, and they said they’d fix it. The same thing happened when I tried again the next day. Refilling the beverage sachets was inconsistent. Around 7:30 am one morning, I found no coffee sachets by the kettle. I need coffee soon after waking or I may get a headache. I called reception several times, but waited more than 45 minutes, I think, before anyone brought them. I wasn’t ready to go down for the breakfast buffet, and after the other parts of my routine I even delayed my bath while waiting for the promised sachets. Reception said ready-to-drink coffee would cost extra, and I didn’t want to deal with company paperwork for that. By the time the sachets arrived, a headache was almost starting. There were mosquitoes in the room even though it was on the 9th floor and I’d switched on their mosquito repellent vaporizer. I complained, and they tried a few things. From the third day onward, I think I stopped noticing them.

The building and facilities are good, but the staff service was pathetic. Even though we’d told them when we were arriving, we still spent nearly 20 minutes at reception checking in. When we got to the room, it was hot and full of mosquitoes, and it took nearly 1 hour to cool down enough for us to settle in. I hope the management takes strict action and makes sure service improves.

The location was great, the staff were welcoming and helpful, and the room view was lovely. Night security was good too. The rooms were super clean, and breakfast and the rooftop pools were great. We had the best experience and would definitely like to visit again. The key cards sometimes didn’t work, which could be improved, but the reception fixed the issue whenever we reported it. It didn’t get in the way of the stay. Thanks to the whole team for a great time.