OYO 4917 Nortels Service Appartments

For the first two days we gave the hotel five stars only because we liked the breakfast. After that, the staff experience was the worst we’ve ever had. Our room wasn’t cleaned even after two requests, the Wi-Fi kept having problems, and the blankets were poor quality. On night duty, we asked for a towel after coming back from outside, but the staff member said they had none because most rooms were triple occupied and wouldn’t give us one until after 6:30am. When we asked him to manage even one so we could freshen up, he replied in Hindi that he couldn’t give one now and we could do whatever we wanted. At checkout, we were out and asked about rebooking, but they said the hotel was sold out, as the OYO app also showed. We had an unexpected plan, so we asked them to keep our luggage at reception while we went out, and they agreed and took the keys. In the evening, when we returned to hand over the keys and collect our bags, we asked to use a washroom. They said they couldn’t help because the hotel was sold out, and wouldn’t even let us use the staff washroom. Some hotels don’t meet OYO standards and we make do, but this behavior wasn’t acceptable. Service staff should respect guests, especially women, and they showed no basic courtesy.

The room was pretty good, but the location and tiny parking area make it inconvenient if you come by car. When we were leaving, they asked us to open the OYO app and give five stars. I guess that’s how it got 4.3 there, so I’m giving it three.

My two days’ money was a waste. The room wasn’t properly maintained, the TV didn’t work, and it only had Tamil channels. We had to argue to get a blanket, and the one they gave us was low quality. They didn’t provide water either. They call themselves a three-star hotel, but it isn’t worth even zero stars. The service was awful.

We booked a room for two, but the bed was only big enough for one, and they said it was the only option available. It felt unsafe, the room was awful, and there was no basic hospitality. For every small thing, like a towel, bedsheet, water, or TV remote, we had to call and ask. We stayed just six hours and paid 1216rs, which was too much. They kept changing what they said about the price.