FabHotel Imperial

The room and bathroom were filthy, with dirty beds, dark marks all over the walls, cobwebs, and mosquitoes. The place seemed as if it hadn’t been cleaned in a long time, and staff didn’t provide anything to deal with the mosquitoes. The location was good, away from traffic noise and the city’s busy streets. Staff were polite and helpful, and tried to arrange what guests asked for. Even so, this was my worst hotel stay. I’d suggest looking for an Airbnb instead.

Cleanliness was a major problem, and both the staff and housekeeping were rude and easily irritated when called. They didn’t provide the listed toiletries, and there was only one towel per room, even when we’d paid for two or three guests. I checked about Wi-Fi before arriving and was told it was available, but it didn’t work on the third floor where my room was. This was a terrible stay, and I wouldn’t recommend it to anyone. I’d give the hotel minus ten stars.

I had to check out immediately. The stained sheets weren’t addressed by management, the TV didn’t work, and no toiletries were provided. They also wouldn’t give me a room key card, so someone had to come with me to unlock the door. This hotel doesn’t meet Fab Hotel standards.

The bathroom locks didn’t work, and the rooms weren’t as clean as expected. I found cockroaches in the cupboard and bathroom, and the neighborhood was dirty too. I wasn’t given my own key, so whenever I went out I had to ask reception to open my room with a master key. Room service was below par.