DIBYA S.
The room looked nothing like the photos, and basic hygiene needed attention. The phone was left on the floor, the bedsheets and pillowcases were dirty, and the bed hadn't been made properly. We waited 40 minutes and called reception three times before anyone came to change the linen. The balcony door wouldn't lock, and when we reported it, staff said we weren't supposed to go to the lobby. Reception staff were very rude and insisted on cash, refusing to give us a room unless we paid that way, even though online payment was an option.

