Townhouse 909 Hotel The Bluemoon

I wouldn’t recommend this place for a family stay. I checked in with my parents expecting the room size OYO had assured me about, but the room was much too small. The bathroom was in a terrible state, with mosquitoes all over it, and the room service was poor. They didn’t even provide towels or soap. My father also had a lot of medical issues during our one night there. After checkout, an OYO representative promised some refund or adjustment, but a week later I still hadn’t received anything. A very bad stay and terrible support from OYO.

The first morning here was awful, and the four-day stay only got worse. The room wasn't cleaned for two days, dinner plates were left inside, and even after I complained when I got back from work, nothing was done. Towels weren't replaced and the beds weren't cleaned. Since I returned around midnight one day, there was no staff available. At checkout, they insisted on cash even though I needed to leave early because of an emergency. I had to go to an ATM, and they only gave me a duplicate cash receipt after I pushed for it. The bill they later sent was a phone snapshot and invalid or a duplicate. They ignored repeated emails asking for the original. I had recommended Edition O 30029 Hotel Blue Moon to my office after seeing it in good condition about six months earlier, around December 2018. A colleague had given it an okay review, and I booked it for my own work trip too. On arrival, I had confirmation from Mr. Neeraj Kumar, one of the owners, partners, or managers, but he wouldn't answer calls. Ms. Simran at reception was rude and refused to honor the email confirmation or check with a senior. After about an hour of repeated requests, following an exhausting early flight, I was finally given a disgusting room with dirty floors and bathroom, a poor tap with slow water, and cramped, unhygienic conditions. My important work was delayed by two hours because of the desk. No one helped carry my bags, and the lift wasn't working either. Ms. Muskaan, another receptionist, seemed lazy and distracted by WhatsApp, Facebook, or her phone. Other guests were running into the same issue with Ms. Simran. Mr. Mohammed Mallik was polite in words, but didn't actually arrange the help he said he would. The other staff were humble, though they also didn't take a practical approach. This was an extremely bad experience, and I won't recommend this hotel to my office again. Think carefully before staying here.

The staff were good, but the building and facilities were in very poor shape. My room still wasn't clean when I checked in around 2:30. The TV didn't work, and I had to switch rooms; in the next one, there was no hot water. They also don't provide sealed drinking water. The bathrooms have a tangle of wires that feels uncomfortable. Avoid this hotel if you can.

The bed was uncomfortable and unstable, and the room and bathroom were dirty, with rusty taps and stained linen. OYO's listed amenities weren't there: no towels, drinking water, kettle, bathroom kit, or breakfast options. The TV only had free-to-air channels. Calling reception got me nowhere. I asked for a towel and they brought a matchbox three hours later. When I requested water, they sent a bottle from what looked like a dustbin, as shown in the photos. That's enough to say the place relies on marketing and isn't worth the money.