chaitali S.
The room we got on the ground floor was shabby and damp, with a bad smell coming from the bathroom and such dim lights that my eyes hurt after a while. No other guests were staying on that floor. The hotel itself may be good, but that room was pathetic. It felt like they might be giving bad rooms to people who book online through Oyo. I tried asking Oyo to change the room, but their assistance was very poor, and I couldn't reach them or get it resolved. When we complained, the manager ignored us. I'll never book through Oyo again and would tell other guests to book directly.
