GULZAR K.
The staff were rude, arrogant, and unprofessional, and showed no willingness to help. My friend from China had a valid booking for today at Hotel Diamond Inn, but they refused to let him check in, saying they don't allow Chinese guests. No such rule appeared in the booking terms and conditions. We asked several times and explained that he would check out early, around 6 AM, but they still refused entry even though the room had already been paid for. This was a shocking experience, with terrible customer service and unacceptable behavior. I strongly recommend avoiding this hotel.
